If the product is defective
Please contact our Customer Experience Team and provide:
A clear photo of the product you received
A brief description of the issue
Our team will review the details and work with you to find a solution.
If you want a different product
If your item isn’t defective but you’d like a different product:
Submit a return request by contacting our Customer Experience Team
Place a new order for the product you’d prefer
This ensures you get the product you want quickly.
How to contact us
Reach us in the way that’s easiest for you:
Email: help@petlabco.co.uk
Phone: +44 808 189 1674
Contact form: Visit the Contact Us page on our website
We’re here to help and make sure you get the right products for your pet.